GENERAL STUFF

I just ordered, how long does it take to receive my order?
All our items are custom-made. We do not carry stock on hand. Our lead time is plus minus four (4) to six (6) weeks from date of payment. This can vary due to the number of orders we currently have and also the size of these orders.

Follow ups and checking on the progress of orders:
You can WhatsApp us on 0617314118 to check up on the progress of your order. The first follow-up should be at least 3 weeks after the order has been paid, as we only receive the MDF laser blanks from our suppliers after 2 weeks. Please note that due to the workload we cannot contact you to give updates.

How will my order be delivered?
All orders ship from our studio in Port Elizabeth via our courier partner The Courier Guy, unless you’ve selected the option to collect. Delivery normally takes 2-3 working days (door to door) depending on the city. If you’ve selected collect, we’ll let you know when your order is ready to be picked up.

How do I track progress on my couriered parcel?
We will contact you with a waybill number once your parcel has been sent. We can not give updates on deliveries, you can track and trace your parcel on www.thecourierguy.co.za.

General / Important:
Due to all items being custom-made to client specifications, we can NOT give refunds/returns on items.
We will not accept responsibility for items damaged in transit, insurance is available at R30 per parcel for standard sizes.
Please inform us should your pictures be copyrighted and designed by you personally to avoid us posting on social media and re-use of said pictures. Take note that if the pictures are available anywhere online, we cannot guarantee that it will not be duplicated.
Inform us (when you place your order) whether it is for a baby shower and when said baby shower will take place. We will not be held liable for overnight courier fees on late notice of baby showers.

Kind regards, Team Pixie Pit xxx